The best software is like customer service
Why doesn’t GMail automatically copy the name of the person to the top of an email when I reply to someone? Shouldn’t an iOS app automatically update itself when it [...]
Tag Archives: product management
The missing manual: why great startups can begin as features
Ten years ago, in every software box there was a manual – even in the boxes of Nintendo games. Software developers used them to explain installation, hardware requirements, operation, troubleshooting [...]
